“I think the things that we’ve learned most from Dr. Juran are to look at everything as a repetitive process and to instrument that process and find out how it’s running. And then start to take it apart and put it back together in ways that dramatically improve its effectiveness in a very straightforward way. No magic. No pep rallies. Just, looking things directly in the eye and seeing them as repetitive processes and reengineering them.”

— Steve Jobs